Return & Refund Policy
We want you to be completely satisfied with your craft supplies. Read below for our policy regarding returns, refunds, and exchanges.
1. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Your item needs to have the receipt or proof of purchase.
2. Non-Returnable Items
Please note that not all items are eligible for a return. The following items cannot be returned or refunded:
- Digital Products: Digital downloads, including sublimation transfers and printable files.
- Classes & Events: Tickets or registrations for creative classes and workshops are non-refundable unless canceled by Crafts Creations.
- Sale Items: Only regular priced items may be refunded; unfortunately, sale or clearance items cannot be refunded.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the exact same product, please contact our support team to initiate the process.
5. Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Us
If you have any questions on how to return your craft supplies or mixed media items to us, please feel free to reach out to our team.
Contact Customer Support